The Issue: The Digital Adoption Gap

Companies invest millions in modern SAP systems (such as S/4HANA, SuccessFactors, and Ariba), expecting a seamless implementation. Yet, difficulty, regular changes, and limited direction often result in a "Digital Adoption Gap":

• User Confusion: Users find it difficult to navigate new SAP screens or complete complex transactions, leading to delays and increased dependence on help desks.


• Workarounds: Users bypass standard SAP processes, which results in inaccurate entries, compliance risks, and delays.

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• Training Attrition: Manual-based instruction is quickly forgotten, leaving staff unsupported when they are working.


• Underutilised Investment: The full value of the SAP system is not realised, as most users access only a small part of its features.

The Answer: Contextual Help with SAP WalkMe

The WalkMe Digital Adoption Platform, fully integrated into the SAP environment, addresses the user experience gap. It sits on top of your SAP systems to deliver on-screen assistance exactly when needed.

By deploying WalkMe with SAP, your clients can ensure every team member, regardless of background, can work confidently from the outset.